这种专业知识还有助于Accassi专注于如何在开发符合和回答市场需求的解决方案方面努力。When the subject of her being recognised by CRN as a Channel Chief - an endorsement of an individual’s effective management and high standing in the business community - for the sixth year consecutively is mentioned, Accardi is modest and states that she is simply happy to play a part in Star2Star’s mission. “It means a lot and to be recognised for building a business that enables other companies to be successful,” she explains. “Being recognised as a Channel Chief means that you're truly impacting a greater ecosystem of people and reaching more customers. So, I think it's quite an honour.”
对于Accardi，它是公司的内部开发能力，将其与竞争对手区分开来。“The technology we’ve built ourselves enables really great call quality and capabilities for a good price, whereas other companies, because they're dependent on third-party products, whether it's video or contact centre, it drives their costs up,” she states. “Because our competitors only have the ability to work with third-party products, they don't have something that's built specifically for their network to ensure call quality.” This end-to-end development forms the crux of what makes Star2Star so valuable in today’s market: it’s a company that wants to provide great value to its customers by bundling services together and scaling the product to suit their business needs. And its approach seems to be working: Star2Star has an impressive 99.4% customer retention rate amongst its thousands of clients, a sure indicator of the perceived quality of its services.